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Customer Service
Product Support Specialist
@Olly Olly
[Hiring] Product Support Specialist @Olly Olly
Mar 20, 2025 - Olly Olly is hiring a remote Product Support Specialist. 💸 Salary: $800/month + performance bonus. 📍Location: Latin America (LATAM).
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Role Description
As a Product Support Specialist, you will be at the forefront of delivering exceptional customer experiences, becoming a trusted representative of our brand. Your primary mission will be to provide top-notch support, addressing product-related inquiries via email, chat, and phone with efficiency and care.
- Answer customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us.
- Become a product expert, guiding customers with confidence to help them maximize the value of Olly Olly's tools and services.
- Investigate and resolve product issues swiftly, collaborating with other teams when necessary. Keep customers informed with timely updates.
- Help customers get the most out of our products with clear instructions, helpful tips, and a positive, encouraging attitude.
- Act as a bridge between customers and the product team, relaying valuable feedback, feature requests, and insights to help us evolve and improve.
- Update help articles, FAQs, and other resources to provide customers with the tools they need to find answers on their own.
- Collaborate with departments like Product and Engineering to ensure we're all aligned in delivering the best experience possible for our customers.
- Monitor support metrics such as response times, first-contact resolution, and customer satisfaction to drive continuous improvement.
- Advocate for customers, ensuring their voices are heard and their needs are at the forefront of everything we do.
- Stay updated on product changes, industry trends, and new tools to continue improving your skills and providing exceptional support.
Qualifications
- 1-2 years of experience in administrative support for Customer Success or Account Management teams
- Strong communication and interpersonal skills
- Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Google Drive, Excel, and other productivity tools
- Proficiency in English, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
Requirements
- Spanish-speaking skills
- Experience in customer service and account management
- Bachelor's degree in Business Administration, Marketing, or related field
Benefits
- Salary: $800 USD/month + bonus based on performance
- Flexible work: 100% remote, with core hours for seamless collaboration.
- Training hours: Monday - Friday 8:00 am - 5:00 pm CST
- Schedule after training: Monday - Friday 9:00 am - 6:00 pm CST
- Generous PTO, including 15 vacation days and U.S. holidays.
- Join an inclusive, international, and innovative team where your contributions make a tangible difference.
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| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$800/month + performance bonus
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
