.png?1695133277)
[Hiring] Product Support Specialist @Huntress
Mar 12, 2025 - Huntress is hiring a remote Product Support Specialist. 💸 Salary: $65,000 to $75,000 aud base plus bonus. 📍Location: Australia.
Role Description
At Huntress, we have built a team focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing.
As a Product Support Specialist at Huntress, you will be key in interacting with our customers. You will have the opportunity to directly impact the bottom line by ensuring we continue delivering world-class support. This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support. Our Product Support team works collaboratively and as one team to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service.
Responsibilities:
- Provide direct support to our partners via email and chat, offering clear and helpful solutions as their initial point of contact
- Deliver exceptional customer service, ensuring partners feel valued and supported
- Guide partners through product troubleshooting, ensuring they understand the steps to resolve issues
- Assess and escalate complex problems to the appropriate teams, ensuring timely resolution
- Follow up with partners to confirm successful issue resolution and gather feedback for continuous improvement
- Identify opportunities to enhance our documentation and suggest clear, concise improvements
- Continuously expand your knowledge of our products, internal procedures, and partner environments
Qualifications
- You adapt readily to the dynamic and evolving environment of a fast-paced company
- You collaborate effectively and communicate clearly, working well with the team to deliver optimal solutions for our partners
- You approach problem-solving with strong logical reasoning and a systematic, analytical mindset
Requirements
- Working knowledge of Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting standard system and application issues
- macOS Operating Systems, including basic knowledge of macOS file systems and navigating the terminal
- Experience with, or an aptitude for understanding, antivirus product configuration and software interaction troubleshooting
- Familiarity with system configuration/management tools such as GPO, RMMs, and PSAs; or scripting these tools is a plus!
Benefits
- Fully remote work
- 1-2 trips to the US annually for events such as Sales Kick-Off and Summer Summit!
- New starter home office set up reimbursement ($800 AUD)
- Generous personal leave entitlements
- Digital monthly reimbursement ($185 AUD)
- Superannuation
- Healthcare Benefits
- Access to the BetterUp platform for coaching, personal, and professional growth
Similar Remote Jobs
More jobs at Huntress
-
Data Analysis $120,000 to $140,000 base plus bonus and equity USAMar 18, 2025
-
Sales / Business $66,000 base plus $44,000 variable USAMar 15, 2025
-
Marketing $260,000 to $280,000 base plus bonus and equity USAMar 08, 2025
More Customer Service jobs
-
Customer Service $26-$30/hour + performance bonus USAMar 19, 2025
-
Customer Service $55,000 to $65,000 plus bonuses USAMar 19, 2025
-
Customer Service $50,000-$58,000 with potential bonus USAMar 19, 2025
More jobs in Australia
-
Customer Service to be discussed during the interview Northern America, Americas, Latin America (LATAM) +15 moreMar 19, 2025
-
Data Analysis $85.00 - $100.00 per hour USA, UK, Canada +2 moreMar 19, 2025 -
QA unspecified Northern America, Americas, Latin America (LATAM) +13 moreMar 19, 2025
Kickstart Your Job Search
Unlock 52,220 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$65,000 to $75,000 aud base plus bonus
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Mar 12, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
