[Hiring] Product Support Engineer @Bluecore, Inc.
Mar 28, 2025 - Bluecore, Inc. is hiring a remote Product Support Engineer. 💸 Salary: competitive salary and benefits. 📍Location: India.
Role Description
As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.
- Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools.
- Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.
- Quickly identify technical issues, solve them, and communicate the solution clearly to clients.
- Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues.
- Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base.
Qualifications
- 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
- Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms.
- Strong technical troubleshooting skills in a customer-facing role.
- Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients.
- Customer-first attitude, ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Open to 24x7 shift work culture.
Benefits
- Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
- Competitive salary and benefits.
- Collaborative and innovative team culture where your contributions make a direct impact.
- Growth opportunities for continued professional development and learning.
Company Description
Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world.
- Bluecore Communicate™: a modern email service provider (ESP) + SMS
- Bluecore Site™: an onsite capture and personalization product
- Bluecore Advertise™: a paid media product
Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops.
We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.
We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward.
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary and benefits
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
