[Hiring] Product Support Agent @GoodHabitz
Mar 10, 2025 - GoodHabitz is hiring a remote Product Support Agent. đź’¸ Salary: competitive salary package. đź“ŤLocation: Belgium.
About GoodHabitz
At GoodHabitz, we’re on a mission to make learning a habit. We empower individuals, teams, and organisations to unlock their full potential through engaging, accessible online courses. Our unique approach combines educational expertise with top-quality media production, making personal development both enjoyable and effective. Join us, and be part of a passionate, ambitious and positively charged team where your development never stops!
The Role
At GoodHabitz, we believe in authentic, human connections with a personal touch. When you reach out to us there’s always a colleague ready to help. We’re looking for a vibrant, eager-to-learn individual to join our international Product Support team. Whether it's via phone, email, or chat, you’ll handle inquiries with clarity and care. Your role is essential in keeping our customers happy and ensuring a seamless product experience, and take the GoodHabitz support experience to new heights!
Key responsibilities
- Customer Support – First point of contact for colleagues, users, and customers worldwide, assist via phone, email, and chat, providing clear troubleshooting and solutions.
- Ticket Management – Track, prioritize, and resolve issues in Salesforce within SLA timelines.
- Knowledge Sharing – Keep Help Center articles up to date and improve documentation.
- Collaboration – Work with your team to solve challenging cases and share valuable customer insights.
- Continuous Improvement – Stay informed about product changes and suggest improvements to enhance user experience.
Requirements
What we’re looking for
We’re looking for a proactive problem-solver with a strong service mindset, empathy, and sharp critical thinking. You analyze issues, find solutions, and adapt quickly to changes. As a team player who takes ownership, you communicate effectively and thrive in a fast-paced environment, ready to make an impact.
- Education: MBO 4 required, Bachelor’s preferred (communications, tech, or related).
- Languages: Dutch & English (C1) + a third language.
- Experience: Open to starters! Customer support (SaaS/EdTech) is a plus.
- Tech-Savvy: Quick learner, Salesforce experience is a bonus.
- LMS Knowledge: A plus!
Benefits
Here's a glimpse of what's waiting for you
- A competitive salary package that rewards your hard work.
- 20 vacation days plus 12 ADV days.
- Annual Company Success Share.
- A world of growth and development opportunities to enhance your skills. You'll have unlimited access to our treasure trove of GoodHabitz resources and MyAcademy.
- Access to mental coaching through our partner, OpenUp, to keep your mind in top shape.
- An annual do-good-day, fully paid, so you can contribute to a cause you're passionate about.
- Pension and disability insurance, securing your financial well-being in the long run.
- MacBook Pro.
Applying is easy:
✔️Submit your application.
✔️ We’ll get back to you within 3 working days.
If you're interested and want to learn more, feel free to contact our recruiters, via email at recruitment@goodhabitz.com
About the company
GoodHabitz sees life as one big learning process. That’s why we do everything in our power to make personal development as fun and accessible as possible. For everyone. Because if you enjoy learning, you feel more comfortable, more complete and more successful. Which is great for you, and the company you work for. We are happy to contribute a pixel to this by offering the most attractive online courses in the market. All our online training courses are created entirely in-house because we believe quality, humour, enthusiasm and a great user experience make a difference. We help organisations make online learning really successful by putting their employees in charge of their own development.
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| đź“Ť | Be aware of the location restriction for this remote position: Belgium |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive salary package
|
Remote
Location
Belgium
|
|
Job Type
full-time
|
Posted
Mar 10, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Belgium |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
