[Hiring] Practice Support Specialist @aptihealth

Mar 29, 2025 - aptihealth is hiring a remote Practice Support Specialist. 💸 Salary: $24-26/hr. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Practice Support Specialist, you will conduct all patient-facing duties. You will:

Answer incoming phone calls, answering questions and redirecting calls as necessary.
Review all customer service tickets submitted electronically, conduct tasks to resolve issues, and communicate with patients regarding the resolution.
Assist with patient benefit eligibility, scheduling and rescheduling, and ensure all required patient health insurance records are exchanged and added to patient records.
Enhance the patient experience at aptihealth by providing genuine customer service support throughout their therapeutic journey.

Qualifications

High School diploma or GED required, Associate degree strongly preferred.
1-2 years of experience in a customer service or call center role.
Excellent communication skills, both verbal and written.
Proven problem-solving skills & commitment to follow-through.
Highly organized with attention to detail and accuracy; ability to multi-task.
Tech-savvy; able to work among multiple software- and web-based applications and platforms.
Must have reliable internet to be able to perform remote work.
Ability to work in a HIPAA-compliant manner with sensitive and private data, communicating with patients in an empathetic and professional manner.
Ability to work independently and as part of a team.
Previous experience in medical office environment a plus.
Experience with Zendesk or similar ticketing systems for managing customer inquiries and support requests preferred.

Requirements

Answer incoming phone calls and respond to patient inquiries, complaints, and customer service support requests.
Provide accurate and detailed information about the company’s offerings and services.
Identify and escalate priority issues to the appropriate personnel; seek answers to questions when necessary and communicate answers and resolutions back to patients via email and phone.
Manage customer-service related electronic tickets, conduct tasks as required and follow-up with patients to provide resolution details and answer follow up questions.
Document all call information according to standard operating procedures; upload patient chart data and add contact notes as necessary.
Assist patients with scheduling and re-scheduling appointments.

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Practice Support Specialist @aptihealth

Customer Service

Salary 💸 $24-26/hr	Remote Location USA
Job Type unspecified	Posted Mar 29, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.