Bilingual Spanish Service Center Representative @The Independent Order of Foresters - Canada

[Hiring] Bilingual Spanish Service Center Representative @The Independent Order of Foresters - Canada

Apr 07, 2025 - The Independent Order of Foresters - Canada is hiring a remote Bilingual Spanish Service Center Representative. 💸 Salary: unspecified. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing exceptional service while handling complex and intricate customer inquiries related to our insurance products.

Manage back-office processing tasks
Handle payment processing
Focus on customer retention
Provide technical support for login issues and our online portal and app
Promote self-service and online tools
Explain complex insurance terms to customers
Demonstrate patience and understanding with customers from diverse cultural backgrounds
Ensure customer satisfaction through effective communication and problem-solving

Qualifications

Post Secondary Education (asset)
3-5 years of customer service experience with a passion for service excellence
Previous inbound contact center and financial service experience is an asset
Knowledge of insurance products and regulatory requirements is an asset
Proficient in English and Spanish (verbal and written)
Proven ability to handle complex customer issues with empathy and professionalism
Excellent communication skills, both verbal and written
Demonstrated patience and effective communication skills
Proficiency in navigating multiple systems including CRM systems and other customer service software
Experience in back-office and payment processing
Experience with customer retention strategies
Strong technical skills with aptitude to troubleshoot technical issues
Resourceful, with strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Effective multi-tasking and time management skills
Strong understanding of Contact Center Key Performance Indicators
College Diploma or University Degree an asset
Flexibility to work various shifts based on business needs

Requirements

Must be available to work rotating shifts between the hours of 9:00am and 5:30pm, Monday to Friday
Occasional Overtime and provide coverage on some Canadian Statutory holidays as needed

Benefits

Work from home opportunities
Full time schedules with weekends off (Rotating shifts between 9am-5:30pm EST)
Full benefits package and pension with company match
Vacation time and bonus structure
All required equipment/hardware provided
Supportive management and co-workers
Diverse and inclusive working environment
Constant opportunity to learn, grow and advance your career

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📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Bilingual Spanish Service Center Representative @The Independent Order of Foresters - Canada

Customer Service

Salary 💸 unspecified	Remote Location Canada
Job Type full-time	Posted Apr 07, 2025

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️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Bilingual Spanish Service Center Representative @The Independent Order of Foresters - Canada

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