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Customer Service
Player Outreach Manager
@DECA Games
[Hiring] Player Outreach Manager @DECA Games
Mar 21, 2025 - DECA Games is hiring a remote Player Outreach Manager. 💸 Salary: unspecified. 📍Location: Asia, Brazil.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a Player Outreach Manager to join our DECA team and take care of and foster relationships with our highly engaged players. Helping to improve retention and engagement while providing essential feedback to our game teams.
- Responsible for establishing and maintaining relationships with our highly engaged players, ensuring the highest level of satisfaction.
- Maintain a good communication and information workflow between the highly engaged players and the operational game team, ensuring both sides are informed of the latest news and feedback.
- Maintaining constant awareness of top player game status and reaching out when changes occur.
- Create plans for and send gifts and compensation for players.
- Handle issues and complaints from players with the utmost importance and speed.
- Have a good understanding of the game and be able to explain game info and features to the players.
- Meet communication and other KPI set by individual game teams.
- Work with documents to track feedback, communication, and other aspects of your work.
- Work with discretion within the program.
Qualifications
- 1-2 years of experience providing one on one customer care with players in the Videogame Industry.
- Desire and ability to serve some of our game's highly engaged players.
- Able to handle multiple conversations and games at the same time.
- Not afraid to be proactive when reaching out to others, and recommending products and services.
- Great enthusiasm and passion for gaming.
- Ability to communicate with the players regarding the game content without cultural, technical, or language barriers.
- Native or close to native level of English.
Requirements
- Remote first company culture.
- Flexible work hours to support a personal work-life balance.
- Weekly remote Embodiment@Work breathing and workout exercises.
- Online language classes: English, German, French, Spanish etc.
- Working in a multicultural environment with people from over 30 different countries.
- Flat hierarchies with an open-door policy.
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️
| 📍 | Be aware of the location restriction for this remote position: Asia, Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Asia, Brazil
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Asia, Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
