[Hiring] Patient Engagement Specialist @Concertocare
Apr 04, 2025 - Concertocare is hiring a remote Patient Engagement Specialist. đź’¸ Salary: $19.00 to $22.00 plus competitive incentive plan. đź“ŤLocation: USA.
Role Description
As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.
- Engage patients via telephone in a friendly, supportive, and professional manner
- Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
- Self-manage outreach work queue
- Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
- Schedule patient appointments when successful outreach
- Answer inbound calls to support and engage with new patients
- Maintain the highest levels of patient confidentiality
Qualifications
- 1 year of experience in a healthcare, patient-oriented position
- 1 year of experience in providing customer service
- Sales experience and history of consistently achieving sales goals/metrics preferred
- Appointment scheduling experience
- CNA/MA background is a plus
- Call center experience is a plus
- Demonstrated passion for extraordinary patient service
Requirements
- Base Salary/Wage Range: $19.00 to $22.00 plus competitive incentive plan
- Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown
Benefits
- 100% remote position
- 8 am to 5 pm Monday thru Friday CST/EST
- Uncapped Monthly Bonus Potential
- Competitive Salary
- Excellent Work/Life Balance
- 15 days of PTO and 3 Floating Holidays
- 8 paid holidays yearly
- Medical, Dental, Vision and 401k
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$19.00 to $22.00 plus competitive incentive plan
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
