Patient Account Resolution Specialist @QHR Health, LLC dba Ovation Healthcare

[Hiring] Patient Account Resolution Specialist @QHR Health, LLC dba Ovation Healthcare

Feb 26, 2025 - QHR Health, LLC dba Ovation Healthcare is hiring a remote Patient Account Resolution Specialist. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Patient Account Resolution (PAR) Specialists serve as the first point of contact for patients to resolve the caller’s needs, provide information, and resolve account balances while providing excellent customer service.

Service inbound and outbound queues efficiently, with a focus on first-call resolution.
Ability to handle 75+ inbound and/or outbound calls effectively.
Daily collection on patient account balances to meet or exceed a monthly collection goal.
Analyze accounts for proper billing procedures and take necessary action to rebill/resolve as necessary.
Utilize internal and external software to retrieve, input, or modify information needed to explain the charge and answer questions for patients.
Meet specified key performance indicators.
Willingness to follow up with patients as needed to provide information related to account/balance resolution.
Accurately document accounts including details related to the call.
Focus on delivering excellent customer service on each call.
Engage in active listening when dealing with patients in an effort to provide one-call resolution.
Professionally interact with patients, management, and peers.
Dedicated to providing professional representation of Amplify's clients.
Other duties as assigned.

Qualifications

GED/High School Diploma
1+ years of customer service experience in a call center environment.
Previous negotiations, sales, or collections experience strongly preferred.
Previous experience in medical collections or revenue cycle preferred but not required.

Requirements

Knowledge of customer service best practices.
Knowledge of calculating discounts.
Knowledge in 10 key by touch typing.
Knowledge of client requirements and guidelines.
Understanding of billing and recovery cycle.
Understanding of legal rules and regulations pertaining to billing, collections, and HIPAA.
Working knowledge of Windows-based systems and Microsoft Office products.
Interpersonal, written, and verbal communication skills.
Negotiating and closing skills.
Typing speed and accuracy – Must be able to type a minimum of 35 words per minute.
Customer Service – Providing professional and empathetic support to callers.
Professionalism – Acting in a professional capacity with regards to actions and words.
Active Listening – Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Time Management – Effectively managing one’s own time to maximize productivity.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Multi-Tasking – Ability to rapidly switch between tasks, programs, menus, and screens.
Ability to talk and type at the same time.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
English Comprehension – The ability to fluently communicate in and understand English.
Written Comprehension – The ability to read and understand information and ideas presented in writing.
Written Expression – The ability to communicate information and ideas in writing so others will understand.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition – The ability to identify and understand the speech of another person.
Speech Clarity – The ability to speak clearly so others can understand oral communication.

Desired Qualities

Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
Self-Awareness – Ability to identify areas of success and opportunities for development.
Dependability – Job requires being reliable, responsible, and dependable.
Cooperation – Job requires being pleasant with others on the job.
Initiative – Job requires a willingness to take on responsibilities and challenges.
Integrity – Job requires being honest and ethical.
Discretion – Job requires the handling of sensitive information and keeping this information confidential.
Stress Tolerance – Job requires accepting criticism and dealing calmly with high stress situations.
Adaptability/Flexibility – Job requires being open to change and to considerable variety in the workplace.
Persistence – Job requires persistence in the face of obstacles.
Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals.

Working Conditions

This position is located in an office environment and requires performing work at a work station for 8 hours.
Interacting with a desktop computer or laptop.
Ability to enter data into systems using a keyboard.
Ability to communicate clearly with patients over a telephone system.
Ability to listen to patients and accurately interpret their communication.
Ability to work at a pace that allows the employee to meet the standard goals set forth by management.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Patient Account Resolution Specialist @QHR Health, LLC dba Ovation Healthcare

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Feb 26, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Patient Account Resolution Specialist @QHR Health, LLC dba Ovation Healthcare

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