[Hiring] Patient Access Specialist @Northwestern Memorial Healthcare
Mar 26, 2025 - Northwestern Memorial Healthcare is hiring a remote Patient Access Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Consistently practices Patients First philosophy and adheres to high standards of customer service.
- Responds to questions and concerns.
- Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPAA regulations.
- Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Completes other duties assigned by manager.
- Cross-training between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patient in financial or safety risk.
- Other duties as assigned.
Qualifications
- High School diploma or equivalent.
- 2-3 years customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem solving skills.
Preferred Qualifications
- Additional education.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Similar Remote Jobs
More jobs at Northwestern Memorial Healthcare
-
Software Development unspecified USAMar 27, 2025
-
All others unspecified USAMar 19, 2025
-
All others unspecified USAMar 19, 2025
More Customer Service jobs
-
Customer Service unspecified USAMar 30, 2025 -
Call Center Senior Quality Analyst • GD Information Technology, Inc. GD Information Technology, Inc.Customer Service $68,000 - $92,000 USAMar 30, 2025
-
Customer Service unspecified USAMar 30, 2025
More jobs in USA
-
Software Development $100,000 - $110,000 USAMar 30, 2025
-
Sales / Business $144,000 - $216,000 USAMar 30, 2025
Kickstart Your Job Search
Unlock 54,584 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
