[Hiring] Operations Support Associate @Imagen Technologies
Apr 05, 2025 - Imagen Technologies is hiring a remote Operations Support Associate. 💸 Salary: $22 - $27 per hour, plus overtime and benefits. 📍Location: USA.
Role Description
This position requires a remote 8-week training period outside of your regular shift schedule. Training will occur anytime during the day, Monday - Friday. Please ensure you can be flexible with this time commitment before applying.
The Operations Support Associate is responsible for providing excellent customer service via telephone, email, and chat communication, performing provider communication, general imaging services troubleshooting, and the front line of both internal and customer inquiries. This team covers operations 24/7, 365 days per year, instilling confidence in patients and stakeholders who know that support is only a call away. Our ideal candidate is capable, resourceful, and able to diffuse any conflict over the phone.
Responsibilities
- Main point of contact providing day-to-day support for Imagen’s clients and clinicians
- Triage calls, email and chat messages from all customer facilities as well as internal clinicians
- Monitor the PACS system and other clinical applications for operational SLA targets
- Resolution of image exceptions, reconciliations of accession number or MRN demographic issues within the PACS system
- Ensure that all calls, issues, and tasks are tracked in our CRM systems and driven to resolution
- Establish efficient work processes to achieve and maintain the highest possible professional standards in customer services to all clients
- Facilitate provider communication on critical patient findings for imaging procedures
- Facilitate provider to provider phone calls and collaboration
- Develop radiology application expertise as required to provide support to physicians, clinical staff, and support staff in the efficient use of Imagen applications and workflows
- Perform basic troubleshooting for internal software applications and clinician hardware
Add Company Value
- Contribute to the development of knowledge base documentation
- Maintain strong communication with other team members regarding daily operations
- Demonstrate ownership and advocacy of client issues
- Maintain confidentiality of all data adhering to medical compliance policies and procedures
Skill Development
- Work closely with higher tiered team members to gain knowledge of internal applications and processes
- Attend weekly support team meetings for collaboration and updated process reviews
- Work to gain a solid understanding of the Radiology workflows and processes
- Suggest changes to management to improve workflows and customer service
Qualifications
- Associate’s degree and 1+ years of experience in a radiology support role, or a High School Diploma/GED and 3+ years of experience in a healthcare or radiology support role
- Recent healthcare experience with Electronic Medical records (EMR) system experience is preferred
- Understanding of medical and radiology terminology and service lines preferred
- Experience working with radiology applications preferred
- Ticketing System or CRM experience preferred (Salesforce experience preferred)
- Excellent verbal and written communication and documentation skills required
- Excellent IT support and computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions to end users required
- Hardware support and PC troubleshooting experience preferred
- Organized with high attention to detail
Requirements
- This position is conducted remotely. You will need a reliable WiFi network and a quiet workspace with a desk and chair.
Benefits
- The hourly rate for the position is between $22 - $27, plus overtime and benefits.
- Please note that the hourly range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$22 - $27 per hour, plus overtime and benefits
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
