[Hiring] Membership Engagement Coordinator @Summit Federal Services, LLC
Mar 29, 2025 - Summit Federal Services, LLC is hiring a remote Membership Engagement Coordinator. 💸 Salary: $20/hour. 📍Location: USA.
Role Description
The HUBZone Contractors National Council is seeking a motivated and detail-oriented Membership Engagement Coordinator to support the growth and retention of our vibrant member community. This entry-level, full-time role focuses on enhancing member engagement, ensuring a seamless onboarding experience for new members, and implementing strategies to boost retention.
- Serve as the primary point of contact for member inquiries, ensuring timely and helpful responses.
- Develop and implement engagement strategies to increase member satisfaction and participation.
- Monitor membership trends, track engagement metrics, and provide regular reports on retention rates.
- Organize and promote webinars, virtual meetups, and networking opportunities to strengthen community connections.
- Manage the onboarding process for new members, ensuring a smooth and welcoming experience.
- Conduct onboarding calls or webinars to educate new members about benefits, resources, and engagement opportunities.
- Maintain up-to-date onboarding materials and create guides to help new members navigate their membership.
- Draft and distribute membership-related emails, newsletters, and updates to keep members informed and engaged.
- Collaborate with the marketing team to promote member success stories and highlight benefits.
- Collect and analyze member feedback through surveys and interviews to improve services.
- Maintain accurate membership records in the CRM system.
- Assist with membership renewals, invoices, and payment tracking.
- Support membership campaigns, including outreach for lapsed members and new member drives.
Qualifications
- Strong Communication Skills
- Networking
- Idea Presentation
- Strong Customer-Service Skills
- Enthusiasm
- Detail-Oriented
- Collaboration
- Marketing or Social Media Marketing Experience Preferred
- Technology Skills
- Content Writing
- Campaign Execution
- Teamwork
- Self-Motivation
- Proofreading
Requirements
- Boots Member Retention: Targeting an 85%+ retention rate through better engagement
- Drives New Membership: Focused on onboarding and activating new members with a goal of 60%+ participation in the first 90 days
- Enhances Conference Participation: Helping drive attendance and engagement at our national Conference.
Company Description
Summit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$20/hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
