[Hiring] Member of Client Operations, Custody @Anchorage
Apr 05, 2025 - Anchorage is hiring a remote Member of Client Operations, Custody. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
As a Member of Client Operations, Custody, you are responsible for supporting the day-to-day operations that the company processes in support of client’s daily activities. In this role, you are responsible for ensuring an excellent operations experience by reviewing client transactions and instructions in a timely manner, providing attentive care to our clients by managing their transactions in a risk-conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally in partnership with Client Experience teams. You will have a full understanding of the custody operations of the firm, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
- Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients' needs, and performing transaction reviews and approvals.
- Develop familiarity in all of our product and service offerings, gaining a deep understanding of product features, and supported cryptocurrencies.
- Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.
- Participate in regular evening and weekend on-call rotations.
Qualifications
- 2-4 years of professional working experience in financial services and/or digital asset industry.
- Experience supporting institutional client operations in financial services, or another heavily regulated industry.
- Familiarity with traditional financial services, products, and strategies.
- Experience with different channels of support including chat, text, telephone, email, and video conference.
- Foundational knowledge or interest in blockchain, crypto-economics, security engineering.
- Keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.
Requirements
- Experience supporting operational needs of institutional clients in a financial services setting, with familiarity with US Anti-Money Laundering (“AML”) requirements.
- Maintain a working understanding of how institutional clients such as VCs, Sovereign Wealth Funds, PEs, etc. operate in the crypto custody space.
- Maintain an understanding of traditional financial services, products, and strategies as required to provide support to Anchorage clients.
- Maintain a basic understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.).
- Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
- Ability to execute the end-to-end processing of client operations for institutional clients.
- Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
- Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes.
- Identify and escalate risks to the organization and to clients to management.
- Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.
- With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues.
- Contribute to discussions within the team to improve processes and productivity.
- Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.
Benefits
- Bonus points if you have familiarity with or experience using TRM, CipherTrace, or Jira.
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
