[Hiring] Member of Client Experience, CXM (Crypto Native) @Anchorage
Apr 05, 2025 - Anchorage is hiring a remote Member of Client Experience, CXM (Crypto Native). 💸 Salary: unspecified. 📍Location: USA.
Role Description
As a Member of Client Experience, CXM (Crypto Native) you are responsible for delivering unparalleled white glove service to our clients throughout the onboarding process and on-going account management activities. Specifically, this role will cover the client experience needs of our crypto native client base (protocols, crypto VCs, etc.).
- Ensure an excellent onboarding experience and provide attentive care to clients
- Respond to client inquiries in a timely and thoughtful manner
- Manage operational needs in a risk conscious way
- Become intimately familiar with client operations and their use of our platform
- Anticipate client needs and serve as an advocate internally
- Support client interactions across multiple teams
- Work closely with Client Operations, KYC Operations, and Sales teammates
Qualifications
- General understanding of anti-money laundering concepts, and why they’re important
- Knowledge of institutional client onboarding, lifecycles, and structures
- Curiosity & Knowledge of crypto, with strong desire to continually improve knowledge
- 3-5 years experience in client-facing, client service or relationship management role
Requirements
- Proactive, open-minded, and constantly looking for ways to improve the client experience
- Able to operate in a fast-paced, dynamic environment with autonomy
- Able to face off directly with clients and internal stakeholders to reach resolution to complex problems
- Able to work collaboratively with Sales & key stakeholders throughout the client lifecycle
- Experience working with clients to address and resolve questions or challenges
Benefits
- Welcoming and inclusive workplace
- Commitment to equal employment opportunity
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
