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Customer Service
Member Engagement Specialist
@Cambia Health Solutions
[Hiring] Member Engagement Specialist @Cambia Health Solutions
Apr 03, 2025 - Cambia Health Solutions is hiring a remote Member Engagement Specialist. 💸 Salary: $23.00-$28.00/hour, annual incentive 5%. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing member outreach to remove barriers, assist and support education about benefits, preventative health screenings, and community resources as part of specific initiatives or care management programs during critical and complex health needs for our members.
- Encourages engagement in health-related activities and programs
- Provides appropriate referrals to case management and/or other internal or external services and resources
- Provides excellent and caring services to all internal and external customers
Qualifications
- High School Diploma
- 1 year customer service experience such as call center, insurance, hospital or provider medical office
- Prior health plan Customer Service or equivalent combination of education with medical
- CNA or CMA certification preferred, but not required
Requirements
- Strong communication skills, with ability to interact with diverse individuals on sensitive topics
- Excellent customer service through courteous telephone etiquette, listening, and empathy
- General organization, data entry, and administrative skills
- Proficiency in Microsoft Office, Outlook, and Internet search
- Ability to handle multiple tasks and prioritize workload
- Ability to work independently, prioritize work, meet deadlines, and achieve operational standards
- Creative problem-solving skills and ability to research and refer to others as needed
- Basic knowledge of medical terminology and familiarity with disease and lifestyle topics
- Ability to adapt to a fast-paced environment and learn, retain, and interpret new information
- Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
- Ability to work under stress and pressure and respond to inquiries with tact and diplomacy
- Work in a team environment, demonstrating initiative in researching and resolving issues
- Exercise discretion on sensitive and confidential matters
- Ability to communicate effectively orally and in writing
Benefits
- Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits
- Annual employer contribution to a health savings account
- Generous paid time off varying by role and tenure in addition to 10 company-paid holidays
- Market-leading retirement plan including a company match on employee 401(k) contributions
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave)
- Award-winning wellness programs that reward you for participation
- Employee Assistance Fund for those in need
- Commute and parking benefits
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$23.00-$28.00/hour, annual incentive 5%
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
