Back to Remote jobs >
Customer Service
Manager, Technical Account Management
@Zendesk Singapore PTE (Singapore)
[Hiring] Manager, Technical Account Management @Zendesk Singapore PTE (Singapore)
Mar 26, 2025 - Zendesk Singapore PTE (Singapore) is hiring a remote Manager, Technical Account Management. 💸 Salary: unspecified. 📍Location: APAC.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves leading the technical account managers in the APAC region, supporting strategic enterprise customers in achieving success with Zendesk products and services.
- Define team objectives and outcomes; enable success across boundaries; help the team adapt and learn.
- Attract and retain great people; know each individual’s capabilities and aspirations; invest in the growth of others.
- Ensure all individuals are aligned with Zendesk's and Services organization priorities.
- Plan and direct all aspects of the global Success Architects function in-region.
- Maintain close relationships with pre-sales and sales teams to advocate and nurture ARR services.
- Overall program management of the technical account management in the region, supporting customer calls.
- Maintain overall responsibility and accountability for customer engagements led by your team.
- Develop and maintain foundational relationships with key customer stakeholders and technical professionals.
- Lead and guide the team to expand customer and partner relationships.
- Influence and challenge senior/executive internal stakeholders.
- Partner with the Account / Success teams to create a joint customer success plan.
- Engage in supporting key accounts and critical issue management when necessary.
- Maintain knowledge of Zendesk technical solutions and technology in complementary/competitive fields.
- Support and guide the team to understand and align Zendesk solutions to customer needs.
- Strengthen Zendesk's position in the customers' cloud technology marketplace against competitors.
Qualifications
- Bachelor's Degree in Computer Science or related field
- Fluent in English
- 3+ years of management experience leading post sales teams
- 6+ years of experience in technical consulting or customer-facing technical roles within SaaS companies
- Experience leading complex solution deliveries in the APAC region
- Experience with CRM and AI solutions
- Exceptional communication and presentation skills
- Willingness to travel to Australia and/or other countries in the region, on a quarterly basis
Requirements
- Experience leading post sales technical teams focused on translating customer business needs into technical solutions
- Experience pitching services and CRM/AI offerings
- Experience with Zendesk products
- PMP and/or Agile certifications
Benefits
- Hybrid working model allowing flexibility to work remotely
- Inclusive workplace culture
Similar Remote Jobs
More jobs at Zendesk Singapore PTE (Singapore)
-
Sales / Business unspecified SingaporeApr 02, 2025
-
Customer Service unspecified SingaporeApr 02, 2025
More Customer Service jobs
-
Customer Service ₱20,000 - ₱35,000 / month WorldwideApr 14, 2025
-
Customer Service $32,640.00 - $62,640.00 USAApr 14, 2025
-
Customer Service uncapped commission structure USAApr 14, 2025
More jobs in APAC
-
Sales / Business unspecified EMEA, USA, Asia +1 moreApr 13, 2025
-
Finance / Legal $150,000 and competitive benefits Northern America, Europe, UK +1 moreApr 13, 2025
-
Finance / Legal starting at $150,000 Northern America, Europe, UK +1 moreApr 13, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,411 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
APAC
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: APAC |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
