[Hiring] Lead Patient Access Scheduling Agent @C999 UMass Memorial Health Care, Inc.
Mar 16, 2025 - C999 UMass Memorial Health Care, Inc. is hiring a remote Lead Patient Access Scheduling Agent. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The role of the Lead Patient Access Scheduling agent is to lead daily operations of assigned areas within the Patient Access Center (PAC). The PAC is designed to be a premier health contact center that provides patients, families, and referring providers multiple pathways to connect to UMMH.
- Distributes and monitors the flow of work for an assigned group of employees.
- Serves as the lead for escalated phone calls, technical issues, and workflow questions.
- Resolves or escalates issues where appropriate and provides customer service recovery when necessary.
- Coordinates the daily activities for the Patient Access Center (PAC), including but not limited to scheduling, maintaining work queues, and performing statistical reporting.
- Disseminates communication with staff and assists the supervisor in conducting training.
- Works with clinic and departments to promote a harmonious relationship and atmosphere of teamwork and partake in process improvement initiatives.
- Implements the PAC’s policies and procedures, supporting short and long-term goals, and acting as liaison with patients, referring providers, UMMH.
Qualifications
- High School education plus additional specialized courses (Required).
- Associate’s degree in business or healthcare-related field (Preferred).
- 3+ years of related experience (Required).
- Ability to use specialized applications software and computer systems for patient registration and scheduling and knowledge of business office procedures (Required).
- Good leadership skills, knowledge of medical terminology, third party payer billing and managed care requirements and procedure (Required).
- Knowledge of primary care medical processes and associated procedures and tests (Required).
- English speaking, reading and writing skills (Required).
- Strong intrapersonal and communication skills (Required).
- Bilingual speaking, reading, and writing skills (Preferred).
Requirements
- Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Company Description
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
- More than 16,000 employees working together as one health system.
- Relentless pursuit of healing for our patients, community, and each other.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 16, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
