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Customer Service
L2 Technical Support Specialist
@isolutions
[Hiring] L2 Technical Support Specialist @isolutions
Apr 07, 2025 - isolutions is hiring a remote L2 Technical Support Specialist. 💸 Salary: competitive salary package. 📍Location: Spain.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
In the role of L2 Technical Support Specialist you will take responsibility for connecting customer environments to Microsoft Cloud Services and design together with the team the workplace of the future.
- Provide 2nd level support by acting as the technical expert in the support & operations team
- Manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft365)
- Collaborate with our 1st Level Support, DevOps & project squad
- Work with 3rd party providers for technical issues or problems
- Maintain and monitor the Windows cloud infrastructure for our clients
Qualifications
- 2+ years of experience in Level 2 Support in the Microsoft environment
- Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
- A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
- Fluent level of German and good English skills
- BA/MA in computer science, electronics or similar education (Microsoft certifications)
- A university degree in business informatics, electronics or similar education (Microsoft Certifications)
- EU citizenship or Spanish work visa
Benefits
- Permanent contract. Possibility to work from 32 to 40 hours per week
- Competitive salary package, plus interesting fringe benefits
- #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
- Compensation for monthly home office expenses and work set up extension
- Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
- Structured career development plan based on your professional goals
- Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches”
- Choose your own hardware
- Free language classes
- One additional week of vacation for Corporate Social Responsibility
- Annual team event in Switzerland or Spain
- A dynamic environment and a unique team spirit!
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| 📍 | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary package
|
Remote
Location
Spain
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
