[Hiring] Junior Customer Success Specialist @Proppel
Mar 25, 2025 - Proppel is hiring a remote Junior Customer Success Specialist. 💸 Salary: usd salary. 📍Location: USA, UK.
Role Description
Our client, a growing SaaS company specializing in social advertising for eCommerce brands, is seeking a Junior Customer Success Specialist to support and nurture client relationships. This role is essential in ensuring a seamless onboarding experience, maintaining strong client communication, and driving long-term success for eCommerce advertisers.
- Act as the main point of contact for clients, managing communication via Slack, email, and CRM tools.
- Understand customer needs, provide timely responses, and proactively address concerns with clarity and empathy.
- Collaborate with internal teams—design, production, sales, and tech—to ensure smooth execution of client requirements.
- Manage multiple client accounts, track progress, and prioritize key relationships to prevent churn.
- Gain in-depth knowledge of the platform to assist clients with setup, troubleshooting, and optimization.
Qualifications
- Bachelor’s degree and 2-3 years of experience in customer success, account management, or a related field.
- Strong communication skills, with impeccable English grammar and attention to detail.
- Ability to work US hours (EST preferred).
- Proficiency in managing client relationships and handling multiple accounts efficiently.
- Interest in technology and eCommerce, with a proactive and problem-solving mindset.
Requirements
- Experience with B2B account management, particularly in the US market (Nice to Have).
- Familiarity with Meta Business Manager, Figma, or Canva (Nice to Have).
- Working knowledge of social media platforms like Facebook, Twitter, and LinkedIn (Nice to Have).
- Basic understanding of SEO principles (Nice to Have).
Benefits
- USD Salary
- 100% Remote Work
- 10 days of Paid Time Off + 10 days of US holidays
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| 📍 | Be aware of the location restriction for this remote position: USA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
usd salary
|
Remote
Location
USA, UK
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
