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IT Support Specialist @Truelogic

[Hiring] IT Support Specialist @Truelogic

Mar 27, 2025 - Truelogic is hiring a remote IT Support Specialist. 💸 Salary: highly competitive usd pay. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The System Administrator or IT Support Specialist will be responsible for managing helpdesk and technical support tasks. This role involves troubleshooting issues, maintaining IT systems, and ensuring smooth operations. With strong problem-solving skills and expertise in various technologies, this position may transition into a full-time role based on performance.

  • Provide helpdesk and technical support to end-users across the organization.
  • Offer on-site support for executives and staff, as well as remote workforce support.
  • Support an international workforce, primarily in the USA.
  • Troubleshoot hardware and software issues on Windows 10/11 and macOS devices.
  • Manage and support Microsoft 365, with a focus on Exchange and SharePoint.
  • Administer and troubleshoot Okta Single Sign-On (SSO).
  • Support and manage Zoom Meetings, including Logitech Zoom Room setups.
  • Maintain and support Slack for internal communication.
  • Utilize Intune/Endpoint Manager and Mosyle/Jamf MDM for device management.
  • Manage Mimecast Email Security.
  • Oversee and ensure smooth onboarding and offboarding processes.
  • Maintain IT documentation and provide regular updates on technical issues.
  • Be available on-call for emergency requests.

Qualifications

  • Proficiency in Microsoft 365 & SharePoint Online.
  • Experience administering and troubleshooting Okta SSO.
  • Hands-on experience with Zoom Meetings & Zoom Room hardware.
  • Familiarity with Slack for business communication.
  • Strong support skills for Windows 10/11 & macOS.
  • Experience with Intune / Microsoft Endpoint MDM & macOS MDM.
  • Knowledge of Mimecast Email Security.
  • Previous experience in startup or biotech environments is a plus.
  • Compliance knowledge.

Benefits

  • 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
  • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
  • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
  • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
  • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
IT Support Specialist @Truelogic
Customer Service
Salary 💸 highly competitive usd pay
Remote Location
USA
Job Type full-time
Posted Mar 27, 2025
Apply for this position Unlock 54,761 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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