[Hiring] Insurance Account Specialist @ReSource Pro
Mar 25, 2025 - ReSource Pro is hiring a remote Insurance Account Specialist. 💸 Salary: $18.29-$30.87 per hour. 📍Location: USA.
Role Description
As an Insurance Account Specialist for ReSource Pro, you will work closely with Account Managers and offshore SDU teams to service an assigned book of business within a client Account. This is a customer-facing role that is key to building and maintaining client relationships and providing exceptional customer service.
- Respond to customer inquiries via phone/email and complete routine insurance tasks in the Agency Management System
- Handle questions and concerns from customers professionally, politely, and efficiently
- Escalate communications to the appropriate resource when needed
- Support Sr. Specialists and Account Managers by proactively processing service-related issues
- Collaborate with offshore Service Delivery Teams on client work and provide feedback to offshore teams
- Independently operate client systems and process routine insurance tasks (endorsements, certificates of insurance, application follow-ups, quoting)
- Document work in client/company database
- Build relationships with clients and insureds to support client retention and revenue growth
- Consult with client team members on work and requests from insureds
- Look for opportunities to improve processes and provide suggestions to the OPEX team and SDU Leadership
- Help maintain procedures, service level goals, and guidelines
- Follow established procedures to meet quality SLAs while maintaining security policies/standards
- Train new Account Specialists on basic tasks and procedures
- Provide direction/instruction as needed to new hires
- Check and audit work of new hires
- Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals
Qualifications
- Bachelor's Degree in Business, Risk Management, Insurance, or equivalent
- Living in Mountain Time Zone or Central Time Zone
- Property and Casualty License highly preferred, or ability to study and successfully pass the Property and Casualty licensing exam for your state in the first 30 days of employment is required
- 2-3 years insurance experience (personal lines, commercial lines, life & health, employee benefits, etc.)
- Strong written and verbal communication skills
- Fluent in Microsoft Office products (Word and Excel)
- Process-focus and strong attention-to-detail
- Technological proficiency - ability to learn, utilize, and navigate a variety of client and internal systems
Benefits
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization
- Ability to engage with clients and internal partners to make an impact
- Organization-wide focus on growth and development
Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. This is a remote position, and the salary range for most locations for this role is $18.29-$30.87 per hour. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Interview Process
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. The standard interview process includes:
- Behavioral interview with Talent Acquisition
- Online talent assessment
- Hiring Manager interview
- Additional interview steps may be added depending on the position or if further evaluation is needed
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$18.29-$30.87 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
