Inbound Calling Specialist @Pearl

[Hiring] Inbound Calling Specialist @Pearl

Apr 05, 2025 - Pearl is hiring a remote Inbound Calling Specialist. 💸 Salary: unspecified. 📍Location: Latin America (LATAM), USA.

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Role Description

We are seeking a professional and empathetic Inbound Calling Specialist to join our growing care coordination team. In this role, you will be the first point of contact for clients and their families, playing a critical role in guiding them through their care journey. You will handle a high volume of inbound and intake calls with professionalism and empathy, ensuring every caller feels heard, informed, and supported. This role requires strong communication skills, attention to detail, and the ability to work a flexible schedule in a fast-paced environment.

Handle a high volume of inbound calls with professionalism, empathy, and efficiency.
Conduct thorough intake calls to gather essential information and assess care needs.
Provide accurate information and compassionate support to clients, families, and referral sources.
Accurately log call details and client data in the internal system in real time.
Identify and resolve concerns promptly, escalating cases to the appropriate team members as needed.
Quickly adapt to a range of topics and services, staying current with internal procedures and offerings.
Maintain a calm, neutral, and professional tone in every interaction, reflecting the company’s values of dignity and care.
Work variable hours including evenings or weekends, as part of a rotating schedule to meet client needs.

Qualifications

1-3 years of experience in inbound calling, intake coordination, executive assistant, or customer service roles.
Excellent verbal communication skills with a clear, neutral accent.
Proven ability to manage high call volumes while maintaining quality and professionalism.
Strong active listening and problem-solving skills.
Quick learner who can grasp and communicate a variety of service offerings.
Comfortable working in dynamic, fast-paced environments with flexible scheduling.

Requirements

Background in healthcare, home care, or social services (nice-to-have).
Familiarity with CRM tools or scheduling software (nice-to-have).
Bilingual proficiency is a plus (especially Spanish) (nice-to-have).
Experience working with families or vulnerable populations (nice-to-have).
Prior exposure to HIPAA-compliant environments or intake procedures (nice-to-have).

Benefits

Fully remote—work from anywhere.
Ample paid time off to rest and recharge.
Grow through guidance from international industry experts.
Ongoing access to resources for professional growth.
Work and connect with professionals around the world.
Flexible hours that support a healthy work-life balance.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: Latin America (LATAM), USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Inbound Calling Specialist @Pearl

Customer Service

Salary 💸 unspecified	Remote Location Latin America (LATAM), USA
Job Type full-time	Posted Apr 05, 2025

Apply for this position Unlock 54,857 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: Latin America (LATAM), USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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