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Customer Service
Impound Specialist I
@Exeter Finance LLC
[Hiring] Impound Specialist I @Exeter Finance LLC
Mar 31, 2025 - Exeter Finance LLC is hiring a remote Impound Specialist I. 💸 Salary: 18.25 usd-$22.00. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness.
- Processes Impound accounts and functions in accordance to regulations, policies, procedures.
- Responsibilities include reviewing accounts identified as potential impound, performing appropriate calculations for recovery justifications or abandonment, processing accounts into and closing impound.
- Review and process accounts appropriately based on verbal and written notifications of Impound.
- Communication requirements include customers, recovery agents, impound facilities, and police departments.
Job Duties
- Handle and process assigned volume within Impound processes for appropriate handling within established SLA.
- Service potential and actual Impound calls within established call handling and correspondence requirements.
- Complete end to end Impound functions with accuracy and in compliance with regulations, policy and procedure.
- Assist other departments as well as Impound vendors as needed.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent.
- One (1) year of experience in servicing center environment.
- Experience in Impound processes preferred.
- Knowledge of Impound process, regulations, requirements and structure preferred.
- General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
- Established verbal and written communication skills.
- Working knowledge of Microsoft Office Suite, including Excel and Word.
- Ability to maintain confidentiality.
- Adaptable to changes within a fast-paced environment.
Requirements
- Proficiency in handling Impound processes.
- Ability to communicate effectively with various stakeholders.
Benefits
- Individually tailored compensation packages with competitive salary.
- Training and development opportunities.
- Team member recognition and awards.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
18.25 usd-$22.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
