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Customer Service
Healthcare Virtual Assistant
@Getwingapp
[Hiring] Healthcare Virtual Assistant @Getwingapp
Mar 22, 2025 - Getwingapp is hiring a remote Healthcare Virtual Assistant. 💸 Salary: based on experience and skills. 📍Location: Latin America (LATAM), Mexico.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting healthcare operations as a Bilingual Healthcare Virtual Assistant.
- Document new patient and referral intake
- Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
- Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems
- Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
- Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
- Assist in analyzing healthcare data, preparing reports, and maintaining records
- Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
- Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
- Perform ad hoc tasks
Qualifications
- Bachelor's degree in medical fields or the pharmaceutical-related industry
- At least 1 year experience as a Medical Virtual Assistant
- Excellent English communication skills both written and verbal (At least C1 level)
- Solid understanding of medical terminologies and practices
- Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
- Understanding of healthcare privacy regulations
- Strong interpersonal skills
- Solid organizational & time management skills with keen attention to details
- Tech savvy & familiar with current technologies, like desktop sharing and cloud services
Requirements
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
- Bonuses, Tips, and Referral Program
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️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
based on experience and skills
|
Remote
Location
Latin America (LATAM), Mexico
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM), Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
