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Customer Service
Head of Customer Support
@ChiroCat
[Hiring] Head of Customer Support @ChiroCat
Apr 01, 2025 - ChiroCat is hiring a remote Head of Customer Support. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves leading the customer support team at ChiroCat to ensure world-class support for our customers.
- Quickly tackle initiatives to improve Support operations by creating or improving systems, tools, and processes.
- Learn the ropes of our software and chiropractic operations to become an expert.
- Provide world-class customer support yourself.
- Lead and mentor the customer support team, ensuring they have the resources, training, and tools needed.
- Build processes and implement systems to enhance support efficiency.
- Oversee the onboarding team to assist new customers in transitioning to ChiroCat.
- Lead efforts in hiring and building a world-class customer support team.
Qualifications
- At least 2 years of experience leading customer support teams.
- At least 4 years of experience working in customer support.
- Excellent communicator both verbally and in writing.
- Experienced customer support professional with a passion for quality support.
- Experience managing team members and responsible for their performance and engagement.
- Understanding of voice and tone in customer interactions.
- Problem solver skilled at understanding customer issues.
- Familiarity with popular support technology and hands-on experience implementing them.
- Experience leading the creation and improvement of internal and customer-facing resources.
- Ability to identify and implement improvements proactively.
- Strong relationship-building skills.
- Detail-oriented while maintaining a big-picture focus.
- Tech-savvy and eager to learn new tools.
- Ability to learn complex topics, such as medical billing.
- Skilled at creating processes from the ground up.
- Well-organized and proficient in time management.
- Driven, self-motivated, and productive.
- Team player at heart.
- Bonus points for experience with medical office operations.
Requirements
- Experience leading and growing a support team.
- Hands-on experience building processes and systems for exceptional support.
Benefits
- Fantastic health, dental, and vision insurance options, covering 100% of the premium for you.
- Affordable rates for dependents.
- Work-life balance with a 40-hour work week.
- Real vacation time without being tied to your laptop.
- Privately owned and stable company culture.
- Opportunity to make a real impact on the lives of doctors and their patients.
- Join a team of exceptional people who care about each other and our customers.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
