[Hiring] Head of Customer Success & Account Management @Kalos
Mar 24, 2025 - Kalos is hiring a remote Head of Customer Success & Account Management. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As Head of Customer Success & Account Management, you'll work hand in hand with CEO at Kalos and define and lead our approach to the most important part of our business: working with our amazing customers!
This is a leadership role, where you'll start the function from scratch. You should be excited to dig in and work directly with customers as an IC. When it's time to scale the team, you'll recruit and grow your team.
You'll learn to become an expert in digital advertising (across Linkedin ads, Google ads, and more) and help users use them successfully with the Kalos platform.
What You’ll Do
- Conduct onboarding calls, setup technology, and ensure customers have what they need to succeed with our platform.
- Learn what matters to customers, help strategize with them and act as a business strategist for them.
- Guide on how to use Kalos and can do so to improve and grow faster.
- Monitor and improve customer retention, satisfaction, and analyze customer feedback to identify improvements.
- Help us learn from customer feedback and deliver feedback to our engineering team to guide company strategy & prioritization.
- Help us lay out systematic ways to track and drive progress.
- Start as an IC, then when it's time to expand, build out your function.
Qualifications
- 8+ years in a fast-paced, high-growth environment, in account management or customer success roles.
- Strong analytical skills with a data-driven mindset.
- Exceptional project management and organizational abilities.
- You thrive on moving fast, taking ownership, and delivering results that drive revenue and growth.
- You have experience working cross-functionally and influencing others to achieve shared goals.
- Comfortable navigating ambiguity and tackling a variety of challenges.
Location
- Preferred in person in San Francisco, but open to remote.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
