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Customer Service
Front-End Support Specialist
@Proppel
[Hiring] Front-End Support Specialist @Proppel
Apr 08, 2025 - Proppel is hiring a remote Front-End Support Specialist. 💸 Salary: usd salary. 📍Location: Latin America (LATAM).
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing technical assistance and support for a SaaS company that enhances DTC brands' websites through advanced pop-up tools.
- Respond to client inquiries through live chat and email, focusing on technical support related to Shopify and app integrations.
- Help clients with theme adjustments and front-end development tasks to improve their overall experience.
- Identify and resolve technical issues, while contributing to the internal knowledge base with clear documentation.
- Work closely with the development team to escalate more complex problems and share feedback for ongoing product enhancement.
- Handle 30–50 support tickets weekly, ensuring a smooth balance between solving technical problems and maintaining clear, helpful communication with customers.
Qualifications
- Deep familiarity with Shopify, including working with various apps, themes, and customizations.
- Solid front-end development skills, particularly in HTML, CSS, and JavaScript.
- Bonus if experienced with React.
- Skilled at breaking down technical concepts for users without a technical background.
- Exceptional written communication skills in English, ideal for delivering clear and professional support via chat and email.
Requirements
- Expected commitment of +50 hours per week, with some working hours on Saturdays.
- Competitive salary offered.
Benefits
- USD Salary
- 100% Remote Work
- 10 days of Paid Time Off + US Holidays
Company Description
We find and place Top 1% talent from Latam in remote roles in US & UK companies to help them grow faster, saving time and 80% in costs.
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| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
usd salary
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
full-time
|
Posted
Apr 08, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
