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French Speaking Customer Service Representative @Mercier Consultancy

[Hiring] French Speaking Customer Service Representative @Mercier Consultancy

Apr 02, 2025 - Mercier Consultancy is hiring a remote French Speaking Customer Service Representative. đź’¸ Salary: competitive monthly salary with performance bonus. đź“ŤLocation: Greece.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing outstanding support to our French-speaking customers in the Online Streaming Service Department.

  • Provide high-quality customer service in French through various channels, including phone, email, and chat
  • Troubleshoot technical issues and guide customers through solutions to enhance their streaming experience
  • Assist clients with subscription management, content inquiries, and account settings
  • Document customer interactions accurately in our CRM system
  • Collaborate with internal teams to resolve complex inquiries and provide effective solutions
  • Gather and relay customer feedback to improve our streaming services
  • Stay up to date with current trends in online streaming and new content releases

Qualifications

  • Fluency in both French and English, with excellent communication skills
  • Strong problem-solving capabilities and a customer-centric approach
  • Previous experience in customer service, particularly in the streaming or entertainment industry, is preferred
  • Ability to manage multiple inquiries and prioritize tasks effectively
  • Detail-oriented with strong organizational skills
  • Passion for online streaming and a commitment to providing outstanding customer experiences
  • Experience with customer support software and CRM systems is advantageous

Benefits

  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package (Flight, Transfer and Hotel)
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • And More...

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đź“Ť Be aware of the location restriction for this remote position: Greece
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
French Speaking Customer Service Representative @Mercier Consultancy
Customer Service
Salary đź’¸ competitive monthly salary with performance bonus
Remote Location
Greece
Job Type full-time
Posted Apr 02, 2025
Apply for this position Unlock 54,519 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Greece
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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