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Customer Service
Field Services Support
@USA MOT Motion Industries, Inc.
[Hiring] Field Services Support @USA MOT Motion Industries, Inc.
Mar 26, 2025 - USA MOT Motion Industries, Inc. is hiring a remote Field Services Support. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Checks out and approves operational quality of system equipment
- Instructs customers in the operation and maintenance of the system
- Specializes in providing on-site installation customer support
- Performs diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Interprets customers' needs and clarifies the responsibility for problem resolution
- Performs feasibility and approves operational quality of system equipment
- Provides on-site technical product support and service to customers
- Provides customers assistance with the operation and maintenance of the system
- Serves as Motion's liaison with customer on administrative and technical matters for assigned projects
- Performs other duties as assigned
Qualifications
- Typically requires a high school diploma or GED
- Zero (0) to two (2) years of relevant experience
Requirements
- Maintenance and reliability background
- Ability to work independently
- Strong critical thinking and problem solving ability
- Strong communication skills required
- Ability to maintain a professional demeanor in a stressful situation
- Ability to manage contract location resources
- Ability to manage travel budget
Physical Demands
- More than 50% travel required
- Push/pull up to 100 pounds
- Lift/carry up to 100 pounds
- Lift bulky objects
Licenses & Certifications
- Excellent driving record preferred
- All company vehicles are subject to continuous video monitoring
Budget Responsibility
- Yes
Benefits
- Excellent benefits package which includes options for healthcare coverage
- 401(k)
- Tuition reimbursement
- Vacation, sick, and holiday pay
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
