[Hiring] Enterprise Technical Support Analyst @Gainsight, Inc
Mar 29, 2025 - Gainsight, Inc is hiring a remote Enterprise Technical Support Analyst. 💸 Salary: $56 - 66k annual salary with 5% corporate bonus. 📍Location: USA.
Role Description
We are seeking out a Technical Support Analyst who will be responsible for working with end users to resolve simple to complex technical issues in a geographically dispersed environment. As a member of the support team you will be responsible for providing high-quality technical support for the Gainsight platform to customers, developers, and prospects globally. You will utilize email, phone interactions, chats, and desktop sharing with customers which is all tracked via our ticketing system. The fundamental goal of this position is to help our customers achieve success using our Gainsight platform.
- Provide technical support to customers via phone, email, and chat channels.
- Diagnose and troubleshoot technical issues related to our systems, products and services and escalate to internal teams.
- Document customer interactions using our proprietary ticketing system.
- Manage customer expectations and serve as liaison between clients and internal departments.
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Extensively research and document customer technical issues.
- Remain current with company product updates and new features.
- Partner with Technical Support team members on various strategic projects when needed.
Qualifications
- Technical degree in a related field or equivalent work experience.
- 2-3 years of experience in a technical support role.
- Excellent communication skills.
- Exceptional problem-solving, multitasking, and troubleshooting skills.
- Ability to work effectively in a fast-paced, team-oriented tech environment.
- Proven ability to comprehend technical issues, from simple to complex.
- Demonstrated experience with Google Suite (or similar) applications.
- Experience working with a ticketing system structure (Zendesk preferred).
- Experience working with relational databases.
- Experience with SQL.
Benefits
- Monthly Recharge Days that re-energize us.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$56 - 66k annual salary with 5% corporate bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
