[Hiring] Enterprise Customer Success Manager @SeekOut
Mar 25, 2025 - SeekOut is hiring a remote Enterprise Customer Success Manager. 💸 Salary: $90,630 - $130,760 annually. 📍Location: USA.
Role Description
The heart of our business is happy, successful users getting value from SeekOut. Our Enterprise Customer Success Managers work closely with our users (Recruiters & Sourcers) and their Executive Stakeholders to manage the entire customer journey. This role is focused on running a high-touch Customer Success process for our Enterprise and Strategic customers. You'll leverage modern tools, focus on end-user success, and own the entire lifecycle, including onboarding, training, advocacy, expansion, and renewal for your portfolio of accounts.
- Proactively manage the end-to-end customer journey in a personalized, high-touch Customer Success model
- Own onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts
- Be responsible for meeting quarterly renewal revenue goals
- Be a Subject Matter Expert in all areas of SeekOut for our customers, applying our technology and best practices to solve problems around passive talent sourcing, candidate engagement, and optimizing their tech stack
- Collaborate with Sales, Marketing, and Product teams to ensure customers get the most from SeekOut
- Own the entire customer lifecycle, including onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts
Qualifications
- Believe in Kindness, Gratitude, and Curiosity!
- Experience as an Enterprise Customer Success Manager for a SaaS product - or a closely related role such as Onboarding, Client Success, or Account Management
- Direct Recruiting / Sourcing / HR Tech experience is strongly preferred
- Practical knowledge of the entire recruiting process - ideally having worked in the Recruiting and/or HR Tech industry
- Exceptional verbal and written communication skills
- Excellent computer skills including Excel and experience with typical CS tools like CRM, Live Chat, Helpdesk, and Customer Success Platforms
- A great attitude and be a friendly, low-ego team player
- Have an analytical mindset with the ability to utilize data to drive decisions and strategies
- Have a continuous improvement mindset with a focus on seeking and acting on feedback
Requirements
- Base Salary Hiring Range: $90,630 - $130,760 annually
Benefits
- Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts
- Stock Options
- Stipends for home office, education, and wellness
- Flexible paid time off
- Company paid holidays, including Juneteenth and Indigenous People’s Day
- Paid parental leave for birthing and non-birthing parents
- Retirement plan with company match
- In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room
Company Description
SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success.
Similar Remote Jobs
More jobs at SeekOut
-
Project Management $98,910 to $130,000 annually USAMar 25, 2025
More Customer Service jobs
-
Customer Service $36,750 - $56,000 usd USAMar 27, 2025
-
Customer Service unspecified USAMar 27, 2025
-
Customer Service commission-based income with uncapped earning potential USAMar 27, 2025
More jobs in USA
-
Finance / Legal $58,125 - $102,500 usd USAMar 27, 2025
-
Software Development unspecified USAMar 27, 2025
Kickstart Your Job Search
Unlock 53,477 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$90,630 - $130,760 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
