[Hiring] Enterprise Customer Success Manager @Compscience
Feb 01, 2025 - Compscience is hiring a remote Enterprise Customer Success Manager. 💸 Salary: $90,000 – $115,000. 📍Location: USA.
Role Description
As an Enterprise Customer Success Manager at CompScience you will support our largest MGA, Wholesalers and SaaS customers by ensuring an optimal customer journey. This position is critical to ensuring our high level of customer satisfaction is maintained. You will be responsible for building strong relationships with our customers, ensuring their success and satisfaction with our safety programs. You will be the primary point of contact for our customers and will work closely with our sales, risk services and product teams to ensure that their needs are met.
- Create and Execute Strategic Plans for Enterprise Accounts: Develop tailored account strategies that boost customer engagement, reduce risks, and deliver measurable results for our largest customers.
- Lead the Customer Onboarding Process: Ensure new customers transition smoothly and fully realize the potential of our products.
- Build Strong, Trusted Relationships with Clients & Brokers: Cultivate meaningful connections with executives, decision-makers, and technical leads.
- Collaborate Across Teams to Drive Continuous Improvement: Work closely with product, operations, and sales/underwriting teams to advocate for customer needs.
- Help us elevate our game: Identify and lead initiatives to help CompScience raise the bar on our products, services and processes.
Qualifications
- Bachelor's degree in business, marketing, communications or related field required.
- 8+ years of experience in Customer Success, Account Management, or related roles, preferably in a B2B SaaS environment.
- Experience leading customers in 1M+ ARR range.
- Excellent communication and presentation skills, with the ability to articulate complex ideas and drive action at the Executive level.
- Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations.
- Experience working across cross-functional teams and collaborating to achieve common goals.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Proficiency in CRM software (e.g., HubSpot, Salesforce) and other relevant tools for managing customer relationships.
- Ability to travel (5-10%).
Requirements
- Experience managing large (1M+ ARR) customers.
- Executive level communication skills.
- Ownership & Advocacy.
- Sense of Urgency.
- Strategic Program Management.
- Capable of becoming a trusted advisor to key stakeholders.
- Strategic and creative solution finder.
Benefits
- Fast-paced startup environment where your ideas can quickly become reality.
- Opportunity to wear multiple hats and grow beyond your job description.
- Remote-first culture with home office support.
- Comprehensive health benefits (Medical, Dental, Vision, HSA).
- 401(k) plan and life insurance.
- Flexible time off and 12 weeks parental leave.
- Professional development reimbursement.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$90,000 – $115,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
