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English & Russian-speaking Customer Service Help Desk
@Alphanumeric Systems
[Hiring] English & Russian-speaking Customer Service Help Desk @Alphanumeric Systems
Apr 04, 2025 - Alphanumeric Systems is hiring a remote English & Russian-speaking Customer Service Help Desk. 💸 Salary: 15,000€ gross/year. 📍Location: Portugal.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing level one technical support in English/Russian to clinical clienteles via inbound calls, emails, and tickets.
- Fully remote position, from wherever you want in Portugal
- Flexible working hours: availability to work MON to FRI in Portugal + USA business hours
- Training weeks: 4 weeks from 13h00 - 22h00 (Portugal)
- Salary of 15.000€ gross/year (divided in 12 or 14 payments, as you wish)
- Potential starting date: May 12th (to be confirmed)
- Teleworking allowance of 50€ gross fixed per month
- Private health insurance
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree
Qualifications
- Fluent in Russian and English
- Legal documentation to work in Portugal (fiscal number, social insurance number and work permit if not an EU citizen)
- Experience in Customer Service, IT Support, Technical Support or related fields
Requirements
- Provide Service Desk support to external customers and users
- Receive, document and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
Essential Functions and Responsibilities
- Provide service desk support to contracted clients
- Use defined procedures for responding to customer calls
- Collect information from caller and document data elements in designated tool
- Maintain records of all calls from customers using designated Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
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| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
15,000€ gross/year
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
English & Russian-speaking Customer Service Help Desk
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