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Customer Service
Director, Service Delivery
@bswift
[Hiring] Director, Service Delivery @bswift
Mar 06, 2025 - bswift is hiring a remote Director, Service Delivery. đź’¸ Salary: $120,000-$150,000. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The primary objective of the Client Services Director, Service Delivery position is to work directly with clients to learn their goals and establish how bswift can meet them. This role will also own a book of business of clients representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR) and lead a team of bswifters to support their clients' needs and create/keep raving fans of bswift!
- Own a book of business of clients representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
- Keep up with bswift product and service information and updates.
- Directly manage client relationship(s); ensure delivery quality and timeliness.
- Own project plans, governance & stewardships for our clients.
- Organize regular client meetings to ensure excellent customer service.
- Responsible for contractual compliance and managing financials.
- Hire and equip great people that reflect our core values; Higher Standards, Greater Accountability, & More Fun.
- Forecast and manage staffing levels and associated expenses.
- People management, career development coaching.
- Provide day-to-day guidance to the service delivery team.
- Assist in product strategy rollout of new technology and services to our clients.
- Drive efficiency through standard operating procedures (creation, refinements, and adherence) and through automation and challenging the status quo.
- Coordinate business strategy with bswift's leadership team: call center, COBRA/FSA, billing team, Product Management, additional COE Shared Operations groups, and IT team as needed.
- Assist in sales and marketing efforts as needed.
- Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners.
Qualifications
- 12+ years of client relationship and/or benefit implementation experience.
- Proven experience leading and owning Client Renewals.
- Significant health & welfare client relationship management experience to help consult clients and work through new benefit strategies.
- Detailed knowledge of employee benefits and related technology solutions.
- Proven experience as a people leader and managing teams.
- Strong customer service orientation to maintain high NPS score for book of business.
- Excellent verbal and written communication skills to be able to communicate with all levels of an organization from C-suite to benefits manager.
- Ability to assist and equip others to efficiently solve complex problems.
- Strong organizational skills are required including multi-tasking and working in a changing environment.
- Willingness to travel as needed (up to 10%).
- A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
- Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$120,000-$150,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 06, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
