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Customer Service
Director of Client Success
@R1 RCM Holdco Inc.
[Hiring] Director of Client Success @R1 RCM Holdco Inc.
Mar 20, 2025 - R1 RCM Holdco Inc. is hiring a remote Director of Client Success. đź’¸ Salary: $109,118.00 - $187,269.24 per year. đź“ŤLocation: USA.
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Role Description
The Client Experience Director (CXD) will serve as one of the primary points of contact for all day-to-day activities within the Client Experience Team.
- Establish trusted relationships with assigned clients
- Expand partnerships through selling new solutions when appropriate
- Provide support to the Client Experience Team
- Collaborate across various departments within R1 to drive high client satisfaction and safeguard client retention
- Approach external relationships from the client’s perspective using effective and proactive communication, analytical skills, and daily leadership
- Lead various project leadership opportunities requiring cross-collaboration with multiple organization units
Responsibilities include:
- Client Relationship/Management: 30%
- Collaboration with other R1 functions: 30%
- Client Business Reviews and Meetings: 20%
- Introducing and selling new solutions to existing clients, including having a target sales quota: 15%
- Document the client experience in CRM: 5%
Drive high Net Promoter Score (NPS) results across the client portfolio and ensure operational excellence to nurture client satisfaction leading to growth and retention.
Qualifications
- 4+ years of account management, client experience management, and/or revenue cycle operations consulting experience working with Director-level partners is preferred
- Healthcare revenue cycle and revenue integrity experience working with acute care provider organizations
- Outstanding organization and prioritization skills
- Exceptional written and verbal communication skills
- Bachelor’s degree
- Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce)
- Ability to travel up to 40%
Requirements
- Base pay range is $109,118.00 - $187,269.24 per year
- Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training
Benefits
- Competitive benefits package
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$109,118.00 - $187,269.24 per year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
