[Hiring] Director, Customer Success @Leap Tools
Mar 21, 2025 - Leap Tools is hiring a remote Director, Customer Success. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
This role involves leading and managing a high-performing customer success team.
- Lead, mentor, and manage a high performing customer success team
- Monitor key performance indicators (KPIs) and customer success metrics, drawing meaningful insights to guide the department's overarching strategy
- Focus on delivering an exceptional customer experience, ensuring consistent and high quality interactions at every touch point
- Maintain and grow relationships with key accounts, acting as the primary point of contact for escalations and strategic discussions
- Collaborate with key stakeholders in sales and marketing to coordinate efforts that drive revenue growth
- Drive continuous improvement and optimization of customer success processes, including onboarding, account reviews, and ongoing account management
- Foster a customer-first culture within the team, providing guidance, coaching, and support as needed
- Work with product teams to relay customer feedback and advocate for product improvements
Qualifications
- Experience leading a high performing customer success team at a high-growth B2B tech company
- Experience scaling customer success teams and processes in a rapidly growing SaaS organization
- Ability to think both big-picture strategy and ensure the delivery of concrete tactics
- Excellent interpersonal, communication, and leadership skills
- Strong business acumen and ability to align customer outcomes with company objectives
- Strong problem-solving abilities and the ability to manage complex client relationships
- Ability to influence senior stakeholders and cross-functional teams
Benefits
- Remote-first company that encourages employees to work from where they're most productive
- Tight-knit teams to cultivate an ownership mentality
- Encouragement of curiosity and attention to detail
- Focus on achievements and execution of promises
- Generous time off to value work-life balance
- Work anywhere in the world for up to 3 months
- Parental leave program to support families
- Work-from-home stipend
- Your birthday (and the company's birthday) is a day off
Company Description
At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row.
Similar Remote Jobs
More jobs at Leap Tools
-
Software Development unspecified CanadaApr 03, 2025
More Customer Service jobs
-
Customer Service $58,900 - $82,500 usd/year USAApr 04, 2025 -
Customer Service $58,900 - $82,500 per year USAApr 04, 2025
More jobs in Canada
-
.png?1644437644)
Sales / Business $123,500 - $171,500 usd USA, CanadaApr 04, 2025 -
Software Development unspecified CanadaApr 04, 2025
-
All others $32-$35 per hour CanadaApr 04, 2025
Kickstart Your Job Search
Unlock 55,008 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
