[Hiring] Developer Support Specialist @Phantom
Apr 12, 2025 - Phantom is hiring a remote Developer Support Specialist. đź’¸ Salary: competitive salary and equity. đź“ŤLocation: USA.
Role Description
As a Developer Support Specialist, you’ll be the go-to technical resource for developers building on Phantom’s embedded, mobile, and browser extension wallets. You’ll troubleshoot complex issues, guide developers through integration challenges, and advocate for improvements that enhance the developer experience. This role is ideal for someone who thrives at the intersection of engineering, support, and developer advocacy.
Responsibilities
- Serve as the primary escalation point for Level 2 developer support requests.
- Diagnose and resolve technical issues related to wallet integrations, blockchain metadata, and token display.
- Collaborate with internal teams to prioritize and advocate for developer-facing features and fixes.
- Engage with the developer community to gather feedback and foster positive relationships.
- Contribute to and improve technical documentation and resources for developers.
- Train and enhance support AI systems with accurate technical information.
Qualifications
- 2–3 years of experience in developer support, developer relations, or a similar technical role.
- Proficiency in React and React Native development.
- Strong understanding of blockchain technologies, particularly Solana and EVM-compatible chains.
- Experience reading and interpreting data from block explorers and blockchain metadata.
- Excellent written and verbal communication skills, with an emphasis on clarity and empathy.
- Ability to prioritize tasks and manage multiple support requests effectively.
Benefits
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision) — 100% covered
- Stipend for your ideal remote set-up
- Flexible hours and a supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Monthly wellness benefit
- Weekly meal benefit
- Global off-sites
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
competitive salary and equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 12, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
