[Hiring] Debt Collection / Customer Service Specialist @Voltex Electrical
Apr 08, 2025 - Voltex Electrical is hiring a remote Debt Collection / Customer Service Specialist. 💸 Salary: competitive salary + performance-based incentives. 📍Location: Australia.
We are looking for an experienced Debt Collector / Customer Service Specialist with a strong background in the Australian trade industry. The successful candidate will manage end-to-end credit control processes, including debt collection, onboarding new accounts, and delivering exceptional customer service.
You will support the finance team by driving proactive credit management and providing administrative assistance, all while maintaining positive customer relationships and helping ensure cash flow targets are achieved.
Key Responsibilities:
- Make a minimum of 60 outbound calls per day to follow up outstanding debts and resolve account issues.
- Handle any customer service queries, returns, credits that come about during the collection process in a professional solution-focused manner with a focus on maintaining and building relationships.
- Assess and process credit checks for new accounts, changes to existing accounts including credit checks and risk analysis.
- Exercise sound judgment in decision-making related to account onboarding and credit limits.
- Collaborate with internal departments (sales, operations, accounts) to resolve disputes and maintain customer satisfaction.
- Maintain accurate and up-to-date records of collection activity, payment arrangements, and communication logs.
- Prepare and issue demand letters, statements, and other documentation as required.
- Provide administrative support including data entry, account maintenance, and filing.
- Monitor and report on overdue accounts, potential defaults, and liquidation risks.
Requirements
Required Skills & Experience:
- Minimum 2 years’ experience in debt collection or credit control within the Australian trade or industrial services sector.
- Proven experience in credit decision-making and assessing new customer applications.
- Solid understanding of Australian business entity types, ABNs, credit reporting regulations, and liquidation/default processes.
- Proficient English communication skills with a clear and concise speaking accent suitable for high-volume phone communication with Australian clients.
- Strong negotiation skills and the ability to manage difficult conversations while maintaining professionalism. Demonstrates emotional intelligence and empathy when handling sensitive customer interactions, while maintaining a firm yet respectful approach to collections.
- High level of attention to detail, time management, and multitasking abilities.
- Experience with accounting or ERP systems (Connected business, Xero) is desirable.
- Proficiency in Microsoft Office, including Teams, Power BI, Excel and Outlook.
Preferred Attributes:
- Strong problem-solving mindset and the ability to work independently.
- A proactive and resilient attitude with a customer-first approach.
- Eagerness to pursue personal and professional growth, with a willingness to learn, upskill, and contribute beyond core responsibilities.
- Strategic and solution-focused thinker with the ability to identify opportunities for process improvement or lead small projects that benefit team efficiency and performance.
- Able to contribute to and align with team OKRs (Objectives and Key Results), driving collective success through individual impact.
- Familiarity with ASIC records, credit bureaus (e.g., Equifax, NCI), and personal director checks.
Benefits
- Competitive salary + performance-based incentives.
- Work from home but be part of a supportive team environment with professional development opportunities.
- Exposure to a well-established business in the Australian trade industry which includes travel to AU periodically.
About the company
Voltex is passionate about good people, high quality, and your success.
Voltex Electrical Accessories is an Australia and New Zealand electrical and data direct-to-contractor supplier with no shopfronts, providing a user-friendly online presence, personal service and a comprehensive range of high quality products, directly to Australia and New Zealand electricians.
Established in February 2001, Voltex continues to achieve rapid, consistent growth by focusing on compliance, high performance and reliability, with an unflinching commitment to looking after electrical contractors, the guys that do the work.
How it works!
Voltex Electrical is a 'manufacturer to end-user' company, controlling everything from design right through to using only direct distribution from Voltex's own warehouses to account-holding licenced electricians.
Being responsible for the Voltex brand, we take care of the design, build, certification, warranty, and distribution of all Voltex products, and partner with leading global players in production of circuit protection, industrial switch-gear and electrical accessories products.
This has streamlined the supply chain, and removed many layers and expenses out of the distribution, and helps fund continuous improvements in high quality production, outstanding service and genuine warranty support, passing savings on to our electrical contractor friends.
It's a very rewarding experience helping electricians reap the benefits of buying direct. The guy that does the hard work is the one who's benefited from Voltex’s innovations, and that's the way it was meant to be.
The Voltex Advantage for Contractors.
This gives Contractors a good recipe for success, and a competitive edge, in their own business. Forward ordering and buying online has meant a new way for the trade, and it's been a great honour to have the opportunity to help electricians make the change! Because we care about how electrical contractors get on.
Voltex strive to support customers through exceptional service, offering same-day despatch for orders placed by 3.30pm, phone support from 6.30am to 8pm (7am on Tues due to company training), a 'No Questions Asked' return policy, and the 25 year warranty on all Voltex power points, switches and circuit control products.
The 'Lifetime Returns, No Questions Asked', all freight paid returns policy makes it easy for contractors' forward ordering. Whether you over-ordered, changed your mind, or simply lost that job, return freight is free, and we’ll credit the returns straight to your account.
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive salary + performance-based incentives
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 08, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
