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Customer Service
Dealer Onboarding Specialist
@Lendbuzz
[Hiring] Dealer Onboarding Specialist @Lendbuzz
Apr 09, 2025 - Lendbuzz is hiring a remote Dealer Onboarding Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This position will report directly to the Director of Funding and Titles, and will work cross-functionally with the funding, sales, legal and operations teams. This job will involve modifying and creating a smooth onboarding experience for our dealer partners. Success in this role is measured by the accuracy and process building of the dealership onboarding experience.
- Oversee Lendbuzz’s due diligence standards for onboarding new dealer partners.
- Serve as the subject matter expert by reviewing and providing feedback on the appropriate documentation needed for dealer onboarding, both internally and externally (with dealers).
- When required per company guidelines, pull and file external due diligence checks and escalate any findings.
- Act as the project manager for all dealerships currently in the process of onboarding as Lendbuzz clients. Track open items, deadlines, and tasks from start to finish.
- Create reports to monitor and present progress on outstanding onboarding successes and issues in the pipeline compared to those that have been resolved.
- Collaborate with department leadership to establish process flows, improvements, policies, and procedures.
- Maintain a fundamental understanding of key policies and procedures, as well as the legal implications and relationship-building aspects of your role.
- Coordinate and act as a liaison between dealerships and sales agents as needed to resolve outstanding tasks.
- Make outbound calls to dealers as required.
- Provide clear and professional communication with employees at all levels of management, including handling sensitive and confidential information.
- Develop new programs for changes in the onboarding process that affect business operations.
- Perform routine audits/reviews on dealer records in company systems to ensure compliance completeness.
- Define and track metrics for dealership onboarding compliance.
Qualifications
- 2+ years of experience in customer onboarding, success, or account management
- Not afraid to take a proactive role in deep-diving into process opportunities
- Ability to research and interpret basic policies and procedures.
- Strong organizational and time management skills; able to meet deadlines with sufficient planning and minimal supervision
- Utilize critical thinking skills to resolve issues
- Good decision-making capabilities
- Strong oral and written communications skills
- Ability to adapt to changing business needs.
- Strong attention to detail
- 2+ years experience with Excel and data analysis/reporting
- Experience working in the Auto Finance or dealership industry is a plus.
- Experience with RouteOne/Dealertrack a plus
Benefits
- Diversity is a competitive advantage.
- Compassion is a strength.
- Simplicity is a key feature.
- Honesty and transparency are non-negotiable.
- Financial opportunity belongs to everyone.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 09, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
