[Hiring] DACH Associate Customer Success Manager @HubSpot
Apr 03, 2025 - HubSpot is hiring a remote DACH Associate Customer Success Manager. 💸 Salary: unspecified. 📍Location: UK, Germany, India.
Role Description
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software in a scalable manner.
As an Associate Customer Success Manager, you will:
- Be passionate about customer success and experience in a Scale environment
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Invest in relationships with customers and colleagues
You will execute on the following responsibilities:
- Work collaboratively in a team of CSMs managing a shared install base of customers
- Collaborate on plays to drive programmes and strategies to help our customers grow at scale
- Engage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resources
- Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching
- Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
- Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
- Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time
Qualifications
- Fluency in both English & German
- Excellent problem solving, self starter, critical thinking and presentation skills
- Aptitude for learning software
- Prior experience in a customer service, project based or consulting role
- A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication skills across diverse mediums
- The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
- A verifiable track record of consistently meeting and exceeding goals
Company Description
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work.
Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices.
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| 📍 | Be aware of the location restriction for this remote position: UK, Germany, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
UK, Germany, India
|
|
Job Type
unspecified
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK, Germany, India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
