[Hiring] Customer Support Specialist @Wheel
Apr 04, 2025 - Wheel is hiring a remote Customer Support Specialist. đź’¸ Salary: $23-27/hr. đź“ŤLocation: USA.
Role Description
As a Customer Support Specialist for Wheel, you will have a significant, lasting impact on Wheel’s customer experience. From helping our first level support associates to clinicians so they can provide care, you’ll be an intricate part of Wheel Support and the overall experience.
If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you! Please make note of the shift's days and hours.
What You’ll Do
- Triage or respond to second level Zendesk support tickets within SLA guidance
- Answer incoming calls from our clients, patients, and pharmacies
- Handle more complex technical troubleshooting and sensitive situations
- Problem solve and de-escalate
- Effectively escalate tickets past the tier 2 queue if required
- Work cross functionally with other teams when required to solve an issue
- Vet and submit JIRA tickets for Engineering and Operations teams
Qualifications
- 2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
- Experience with ZenDesk is a must
- Great people skills found in empathy, ability to build trust and patience
- Clear communication; excellent verbal and written skills
- Ability to manage escalations
- Experience in Health Care is a plus
Requirements
- Pay range: $23-27/hr.
- Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
- Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.
- The role will remain open until April 15, 2025 unless filled beforehand.
- Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline.
Benefits
- Medical, Dental and Vision
- Ancillary: Life, Short and Long Term Disability
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$23-27/hr
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
