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Customer Service
Customer Support Specialist
@LE0002 DCX PH Inc.
[Hiring] Customer Support Specialist @LE0002 DCX PH Inc.
Mar 29, 2025 - LE0002 DCX PH Inc. is hiring a remote Customer Support Specialist. đź’¸ Salary: 37,500. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The DCX Client Services - Home Based Customer Support Specialist will work as a full-time employee for a growing business based in the United States. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position.
- Run daily report of open orders and complete follow up for reason(s) listed on the report
- Periodically check for new orders throughout the day to set follow up dates & reasons
- Review orders to ensure ship date and method will result in timely arrival
- Track shipments on various shippers’ websites
- Communicate with manufacturers and AEs via phone, email
- Answer questions from Billing, Collections and other internal employees regarding assigned AEs' orders
- Retain and appropriately apply knowledge of multiple vendors & products
- Document all order-related activities in various systems
- Negotiate with manufacturers when necessary
- Relay compassion, desire to help and service oriented attitude; appropriately balancing empathy and firmness
- Report to work timely and consistently with minimal unplanned absences
- Provide backup to other customer service representatives
- Other duties as assigned
Qualifications
- Highly proficient communicator in both spoken and written English
- Love for administrative support
- Strong multitasker
- Direct experience in a customer service role
- Highly organized
- Proven history of filling roles on a strict deadline
- Willingness to ask when guidance is needed
- Team player above all
- Highly flexible within job duties
- Embraces the nature of a start-up company
Requirements
- Education: College degree in Communications or Marketing or any related field
- Experience: 1-3 years of Customer Service Experience, Client Service Representative, or any related roles
- Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook
- Customer orientation and ability to adapt/respond to diverse types of characters
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Familiar with CRM systems and practices
Benefits
- Work-from-home opportunities
- Travel allowances
- Meals and more
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
37,500
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
