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Customer Service
Customer Support Specialist
@Goenumerate
[Hiring] Customer Support Specialist @Goenumerate
Mar 27, 2025 - Goenumerate is hiring a remote Customer Support Specialist. 💸 Salary: $45,000 - $50,000 / year. 📍Location: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Enumerate is looking for a Customer Support Specialist to provide best in class support to customers. The ideal candidate is someone who understands the importance of an excellent customer experience.
- Provide prompt, high-quality support.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Give solutions advice and guide customers through the features and functions of a product.
- Use excellent communication skills to deal with difficult situations and find effective solutions to customer inquiries.
- Maintain a good working relationship with customers.
- Collaborate with other staff members to ensure that all company rules and regulations are consistently followed.
- Assess customers and communicate their feedback on the products with peers and leadership.
- Ensure appropriate customer follow-up to resolve their technical problems.
- Other duties as assigned.
Qualifications
- Required: a minimum of 2 years of proven experience in a customer experience position
- Preferred: proficiency in Microsoft Office and ZenDesk
- Preferred: experience with accounting and/or property management terminology
- Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques
- Proven multitasker able to work in an omnichannel environment
- Independent problem solver, a mindset for troubleshooting
- Customer experience trail blazer, an advocate for those they serve
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| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$45,000 - $50,000 / year
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
