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Customer Service
Customer Support Specialist
@V7labs.com
[Hiring] Customer Support Specialist @V7labs.com
Mar 17, 2025 - V7labs.com is hiring a remote Customer Support Specialist. 💸 Salary: unspecified. 📍Location: Europe, UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Customer Support Specialist, you will be responsible for managing V7's customer communication through email, chat and the occasional calls, responding to support queries from customers and leads. Expect to have < 20 and high impact customer conversations a day.
- Coordinate with multiple internal teams: with Product and Engineering for bug resolution and product feedback, and with Sales, Customer Success, and Account Management to ensure that every V7 customer is set up for success.
- Work standard 9am-5pm UTC shift.
- Respond to V7’s customers over email, chat, and calls.
- Troubleshoot and investigate customer-reported bugs.
- Report bugs to our Engineering Team and provide customer updates.
- Collect and share user feedback with our Product Team.
- Collaborate with other customer-facing functions like Customer Success and Sales to create an industry-leading customer experience.
- Contribute to V7’s ~95% CSAT and G2 top-rated support experience.
Qualifications
- Experience working in customer-facing support role in a B2B SaaS environment.
- Logical, problem-solving thinking, ability to work unassisted, without a script.
- Fluency in English with excellent soft-skills.
- Experience in a high/hyper-growth environment preferred, with a proactive attitude.
- Thrived as another fast-paced SaaS startup or scale-up during a high-growth phase.
- Flexibility - this role may require some shifts outside of typical working hours.
Requirements
- Preferred to have experience with Python and cloud integrations.
- Preferred to have demonstrable experience at the frontier of AI, including the applications of Large Language Models and GenAI.
Benefits
- Remote role, open to UK and EU countries.
- V7 were named as Linkedin’s No2 top startup in the UK in 2023 and 1st on Sifted’s top B2B rising stars for 2024.
- Top 15% quartile stock options through a EMI scheme.
- Private Healthcare via Vitality.
- Learning and Development wallet of £800 per year.
- Monthly well being and mental health budget.
- Personalised benefits platform via Thanks Ben.
- Enhanced parental leave.
- 4-day company wide retreats in stunning locations.
- Soho London HQ office with a barista, fresh fruit, and other amenities.
- Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times.
Interview Process
- 1st Hiring Manager screen
- 2nd Written exercise
- 3rd Interview with Head of Product
- 4th stage panel interview and task (2 hours)
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| 📍 | Be aware of the location restriction for this remote position: Europe, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Europe, UK
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
