[Hiring] Customer Support Specialist @Zippymh
Mar 06, 2025 - Zippymh is hiring a remote Customer Support Specialist. 💸 Salary: competitive salary with potential bonuses. 📍Location: USA.
Role Description
As a Customer Success Specialist you will serve as the face of our organization, represent Zippy by providing best-in-class service and supporting the customers’ journey in home ownership. We are looking for a detailed-oriented individual to assist our customers over the phone while delivering world class customer service. You will look to resolve client inquiries and provide appropriate account maintenance while looking for opportunities to deepen relationships through digital solutions.
You will be a part of a world-class team that takes pride in creating a delightful customer experience and continuously raising the bar. If you consider yourself a self-starter, go-getter and customer service expert, then this is a role for you!
Anticipated Responsibilities:
- Conduct outbound calls to provide a warm welcome to our customers
- Handle inbound and outbound Customer Service calls, assisting borrowers with an assortment of questions from website assistance, escrow, payment options and/or payoff requests
- Process loan payments
- Adapt to changing policy and procedures while maintaining a high quality of work
- Utilize learning materials while on calls and implements into conversations with speed and accuracy
- Meet and/or exceed team, quality and customer service goals
Qualifications
- 4+ years of experience in customer service or similar role
- Proven track record of achieving outstanding customer satisfaction and quality reviews
- Comfortable working in a fast-paced startup environment
- Willingness to maintain and ensure a high level of integrity
- Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility in somewhat ambiguous situations
- Excellent written and verbal communication skills
- Comfort learning new technologies – Zippy uses Loan Pro, FICS, OneDrive (Microsoft systems), Asana and our proprietary custom built software
Requirements
- Fluent in Spanish
- Team player that is self-motivated, creative, and solutions-focused
- High attention to detail
- Growth mindset
- Desire to work in an innovative, fast-paced & committed environment
- Communicative and open to feedback, and willing to give feedback to others
Benefits
- Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
- Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
- Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
- Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
- Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
- Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
- Paid Time Off: We offer generous PTO—and we encourage you to use it!
- Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
- Parental Leave: We provide paid parental leave to support you and your growing family.
- No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
- Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
- Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary with potential bonuses
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 06, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
