[Hiring] Customer Support Manager @Clipboard Health
Mar 20, 2025 - Clipboard Health is hiring a remote Customer Support Manager. 💸 Salary: unspecified. 📍Location: Worldwide.
Role Description
Worker Operations is the team that owns end-to-end operations and support for the supply-side (the workers) of our marketplace. We are over 300 team members who serve the 60,000+ (and growing) active professionals on our marketplace.
We’re looking for a Customer Support Manager to lead, coach and develop a high-performing team of support agents. Our team ensures that the healthcare professionals using Clipboard Health get fast, reliable, and high-quality support whenever they need it. In this role, you’ll be responsible for:
- Driving performance and maintaining high support quality
- Fostering a strong team culture by setting high standards and SMART goals
- Holding your team accountable and leading by example
- Becoming a product expert and keeping the customer experience at the core of every decision
If you thrive in a fast-paced environment where customer experience is the top priority, this role is for you.
Qualifications
- Coached others for +2 years, guiding people to improve their performance
- Led a team for +2 years, taking ownership of team performance and culture
- Experience in customer service, solving problems and helping people
- Clear communicator, able to explain things simply and provide honest, actionable feedback
- Ability to solve problems quickly and effectively
- Experience handling high-pressure situations and escalations
- Goal-driven and organized, working toward clear objectives
- Adaptable and thriving in an ever-evolving environment
- Deep understanding of the product and processes
- Strong customer care focus
- Comfortable working in a fast-paced, globally distributed, and performance-driven environment
Requirements
- Minimum i5 processor or equivalent
- Minimum 12GB RAM
- Quiet working environment
- Steady power and internet connection
Benefits
- This is a remote, full-time role
- We operate 24/7 and follow a rotating roster
- Flexibility to take time off on other days of the week
What to Expect in the Hiring Process
Successful candidates will move forward to a Case Study , where you’ll get a chance to showcase your problem-solving skills and gain insight into some of the challenges you’d tackle in this role.
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| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
