[Hiring] Customer Support Engineer @Vercel

Role Description

Reporting to the Manager, Customer Support Engineering, the Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

• Solving interesting cases for Vercel customers.
• Troubleshooting customer issues alongside our engineering team.
• Working with other Vercel teams to provide advice and assistance, both internally and externally.
• Developing and improving internal tools alongside engineering.
• Specializing in a few product areas and owning that within the team.
• Improving existing, and identifying new, internal documentation, processes and policies.
• Assisting Customer Success Managers with Enterprise requests.

Qualifications

• Frontend development experience with Next.js.
• Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
• Exceptional communication skills.
• Experience with incident management and procedural communication.
• Comfortable working with a fully remote, globally distributed team.
• Passion to deliver a customer experience second to none.
• Availability to work within a weekend and on-call rota.

Requirements

• Ability to earn customers' trust and understand technical problems quickly.
• Enjoyment of technical writing and passion for digging deep to find and resolve root causes.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - mentorship and events to build your network and skills.
• Flexible Time Off.
• Gear needed to do your role, and a WFH budget to outfit your space.