[Hiring] Customer Support Engineer @Secondfrontsystems
Apr 02, 2025 - Secondfrontsystems is hiring a remote Customer Support Engineer. đź’¸ Salary: competitive salary. đź“ŤLocation: USA.
Role Description
Second Front Systems (2F) is seeking an ambitious Customer Support Engineer to join our mission-driven team. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector.
At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the financial strategy behind the deployment and scaling of our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government.
If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you.
Note: This position requires U.S. citizenship.
What You’ll Do
- Provide exceptional technical support to our customers through ticketing systems and chat tools.
- Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices.
- Collaborate with internal teams (engineering, security, and product) to diagnose and resolve complex technical problems.
- Document technical solutions and processes to ensure knowledge sharing and continuous improvement.
- Identify and escalate critical issues to the appropriate teams in a timely manner.
- Proactively research and stay up-to-date on the latest industry trends and technologies.
- Contribute to the development and improvement of our customer support knowledge base.
- Maintain a positive and professional demeanor while providing excellent customer service.
Qualifications
- Minimum two years of experience in customer support engineering or technical role.
- Proven experience troubleshooting and resolving complex technical issues with Kubernetes, Docker, Helm, and cloud platforms like AWS, Azure, and GCP.
- Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD).
- Excellent communication, interpersonal, and problem-solving skills.
- Experience working with AWS, Kubernetes, Docker, Helm, Azure, GCP and supporting SAAS applications with complex deployment models.
- Ability to work independently and as part of a team.
- Strong analytical and critical thinking skills.
- Proficiency in a variety of technical tools and software (e.g., ticketing systems, knowledge base platforms, collaboration tools).
- A passion for technology and a desire to learn and grow.
Preferred Qualifications
- Bachelor’s Degree in Computer Science or related field.
- Ability to communicate, present, and influence credibility and effectively at all levels of the organization.
- Experience working in a startup environment, demonstrating skills in prioritizing tasks, wearing multiple hats, and working collaboratively in a cross-functional team.
- Ability to adopt, create, and iterate on changing procedures in near-real time.
- Knowledge of DevSecOps tools and practices.
- Ability to obtain DoD 8570 certification.
Success at 2F Looks Like
- Viewing obstacles as opportunities for growth.
- Having a bias toward action and tangible, measurable results.
- Striving to be both compassionate and direct with your feedback.
- Being team-oriented and inclusive with your actions.
Benefits
- Competitive Salary
- 100% Healthcare, vision and dental coverage
- 401(k) + 3% company contribution
- Wellness perks (Fitness classes, mental health resources)
- Equity incentive plan
- Tech + office supplies stipend
- Annual professional development stipend
- Flexible paid time off + federal holidays off
- Parental leave
- Work from anywhere
- Referral Bonus
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive salary
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
