Customer Support Engineer @PierianDx India Private Limited

[Hiring] Customer Support Engineer @PierianDx India Private Limited

Mar 26, 2025 - PierianDx India Private Limited is hiring a remote Customer Support Engineer. 💸 Salary: unspecified. 📍Location: India.

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Role Description

As a Customer Support Engineer, you will report to the Customer Support Manager/Director of Customer Support and your tasks will consist of providing exceptional service and support to customers using the Velsera products and services.

Provide in and out of office hours support to customers using the Velsera products and services
Assist customers in troubleshooting, triaging, prioritizing and resolving technical & functional problems related to Velsera products and services
Collaborate with cross-functional teams to diagnose and resolve technical and/or functional problems, escalating promptly to the appropriate team where needed
Document customer interactions, issues, and resolutions in the support ticketing system
Educate customers on the use of products and services, adding value to their interactions with Velsera
Stay updated with the latest advancements and trends in bioinformatics, precision medicine, life sciences, and workflow automation technologies
Contribute to the creation and maintenance of support documentation and knowledge base articles
Participate in continuous learning and development activities to enhance technical skills and knowledge
Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes

Qualifications

Bachelor's degree or higher in a relevant field, such as bioinformatics, genomics, or a life sciences discipline
Proven experience in technical support or a similar role, preferably in the life sciences, bioinformatics, precision medicine, workflow automation, or software support industry
Strong knowledge of software applications, operating systems, and concepts
Excellent problem-solving and troubleshooting skills
Strong customer service and communication skills
Ability to work independently and collaboratively within a team environment
Familiarity with life sciences or bioinformatics software, precision medicine applications, and workflow automation systems
Proficiency in using help desk software, CRM systems, and other technical support tools
Willingness to learn and develop expertise in different areas of the business
Demonstrated ability to work on cross-functional projects and contribute to business-wide initiatives
Desire to grow and progress within the technical support function, potentially moving towards senior roles and taking on additional responsibilities

Core Values

People first: We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health
Patient focused: We act with swift determination without sacrificing our expectations of quality
Integrity: We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers
Curious: We ask questions and actively listen in order to learn and continuously improve
Impactful: We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard

Equal Opportunity Employer

Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Support Engineer @PierianDx India Private Limited

Customer Service

Salary 💸 unspecified	Remote Location India
Job Type full-time	Posted Mar 26, 2025

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️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Support Engineer @PierianDx India Private Limited

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