[Hiring] Customer Support Engineer @Vercel
Mar 14, 2025 - Vercel is hiring a remote Customer Support Engineer. 💸 Salary: competitive compensation package, including equity. 📍Location: Japan.
Role Description
Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include:
- Resolving customer concerns
- Creating and improving internal tooling
- Engineering solutions to help Vercel customers get the most out of the platform
To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.
Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.
Qualifications
- Frontend development experience with Next.js
- 3+ years experience in a highly technical support role
Requirements
- Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS
- Ability to explain technical concepts clearly to others
- Experience with incident management and procedural communication
- Exceptional communication skills
- Comfortable working with a fully remote, globally distributed team
- Availability to work within a weekend and on-call rota
- Passion to deliver a customer experience second to none
Benefits
- Competitive compensation package, including equity
- Inclusive Healthcare Package
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
- Flexible Time Off
- Provision of necessary gear for your role and a WFH budget to outfit your space as needed
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| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive compensation package, including equity
|
Remote
Location
Japan
|
|
Job Type
full-time
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Posted
Mar 14, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Japan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
